Can I keep my phone number?

Yes. Ask your new provider to arrange the transfer. Fill in the field and the letter asks your old provider to keep the number available.

What if I am still in contract?

The contract normally runs to the end of the term, or an early termination charge applies. You can still give notice now to take effect on the contract end date.

Send-a-Letter.co.uk

Cancel a phone or broadband contract

For mobile, broadband or TV. If you want to keep your phone number and move it to another provider, say so here.

Your details

Full name Street and number

Postcode Town or city

Who are you writing to?

Name of the company or organisation Street and number

Postcode Town or city

Country

About your letter

Account number (optional)Shown on your bill.Cancel with effect from Check the notice period and the minimum contract term.Phone number or line number (optional)Move my number to (optional)Name of your new provider. Leave blank if you are not keeping the number.

Preview of your letter

This is exactly what goes on paper.

Full name

Name of the company or organisation

25 July 2026

Re: Cancellation of contract

Dear Sir or Madam,

Please confirm the cancellation in writing, send me a final bill and cancel the direct debit afterwards.

Yours faithfully,

Full name

Email address We send your confirmation here.Send by recorded deliveryRecommended for this letterWith proof of posting and proof of delivery.

What to look out for

Want to keep your number? Do not cancel before your new provider has arranged the transfer, or you may lose the number.
Check whether you are still in a minimum contract term; if so, an early termination charge may apply.
Return borrowed equipment such as a router and ask for a receipt.
Keep your final bill and your proof of posting, in case of a later dispute over charges.

FAQ

Can I keep my phone number?: Yes. Ask your new provider to arrange the transfer. Fill in the field and the letter asks your old provider to keep the number available.
What if I am still in contract?: The contract normally runs to the end of the term, or an early termination charge applies. You can still give notice now to take effect on the contract end date.

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