Can I withhold payment?

If you have genuine grounds to dispute the invoice you can normally withhold the disputed amount, but put your reasons clearly in writing — as this letter does — and keep paying anything you do owe.

What if a debt collection agency is already involved?

Send them a copy of this letter as well. A properly disputed debt should not simply be pushed through collection while the dispute is unresolved.

Send-a-Letter.co.uk

Dispute an invoice

Received an invoice that is not right? This letter formally disputes it and puts on record why you are not paying.

Fill in and watch your letter appear.

Your details

Full name *Street and number *

PostcodeTown or city *

Who are you writing to?

Name of the company or organisation *Street and number *

Postcode *Town or city *

Country *

About your letter

Invoice number *Invoice dateAmountWhy is the invoice wrong? *For example: never delivered, a different price was agreed, or billed twice.

Email address

We send your confirmation here.

Registered mail is not available to United Kingdom.

Please fill in the fields marked *.

What to look out for

Always dispute an invoice in writing and promptly. Saying nothing can be taken as acceptance of the charge.
Pay the part that is correct and dispute only the rest. Say so in your explanation.
Keep a copy of this letter. If it ever goes to debt collection or court, it is your evidence that you objected in time.
Send by recorded delivery if a reminder or a debt collection agency is already involved.

FAQ

Can I withhold payment?: If you have genuine grounds to dispute the invoice you can normally withhold the disputed amount, but put your reasons clearly in writing — as this letter does — and keep paying anything you do owe.
What if a debt collection agency is already involved?: Send them a copy of this letter as well. A properly disputed debt should not simply be pushed through collection while the dispute is unresolved.

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