How quickly should I get a response?

That depends on the provider's complaints procedure, which normally sets out how quickly it will acknowledge and respond. This letter asks for a copy of that procedure.

Can I go to an outside body?

Usually yes, but you normally have to go through the provider's own complaints process first. This letter is that first step, and it asks what the next stage would be.

Send-a-Letter.co.uk

Complaint about a healthcare provider

Healthcare providers are expected to have a complaints procedure and to respond to complaints. This letter puts your complaint on record and asks for a reply.

Fill in and watch your letter appear.

Your details

Full name *Street and number *

PostcodeTown or city *

Who are you writing to?

Name of the company or organisation *Street and number *

Postcode *Town or city *

Country *

About your letter

Date of the incidentWhat happened? *Set out factually what happened, who was present and when.What are you asking for?For example a meeting, an explanation, an apology, or a change to your treatment.

Email address

We send your confirmation here.

Registered mail is not available to United Kingdom.

Please fill in the fields marked *.

What to look out for

Stay factual: describe what happened and when, without assumptions or insults.
Ask for a copy of the provider's complaints procedure so you know the timescales and the stages.
Complain reasonably promptly — most complaints procedures set a time limit for raising matters.
Not satisfied with the response? You can usually escalate to an independent ombudsman or to the provider's regulator. Ask, in writing, what the next stage is.
Always ask for a written response, so that you have a record.

FAQ

How quickly should I get a response?: That depends on the provider's complaints procedure, which normally sets out how quickly it will acknowledge and respond. This letter asks for a copy of that procedure.
Can I go to an outside body?: Usually yes, but you normally have to go through the provider's own complaints process first. This letter is that first step, and it asks what the next stage would be.

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