Letters about health and care
Insurers and healthcare providers usually only deal with complaints and requests properly once they arrive in writing.
Complaint about a healthcare provider
Healthcare providers are expected to have a complaints procedure and to respond to complaints. This letter puts your complaint on record and asks for a reply.
Challenge a declined health insurance claim
Has your claim been declined or only partly paid? This letter asks the insurer to reconsider, with your reasons set out.
Request funding for a medicine or device
For medicines or devices that are not routinely funded, a written request with a clear clinical justification is usually needed.
Change your GP, dentist or other provider
Moving to a new GP practice, dentist or other provider? This letter tells them you are leaving and asks for your records to be transferred.